We value: Our readers.
Our independence. Our region.
The power of real journalism.
We're reader supported.
Get our newsletter free.
Help pay for our reporting.
Rights + Justice

Federal Privacy Commissioner Investigating Claims RBC Could Read Private Facebook Messages

Bank denies allegation, but Facebook told The Tyee it had given RBC access.

By Bryan Carney 8 Feb 2019 | TheTyee.ca

Bryan Carney reports for The Tyee and is director of web production.

The federal government has launched an investigation into allegations the Royal Bank of Canada had access to the private Facebook messages of people using its app, Privacy Commissioner Daniel Therrien has told MPs.

The New York Times reported in December that RBC, Spotify and Netflix had all been given the ability to read the private messages of Facebook users who connected with the businesses.

Spotify and Netflix admitted they had been granted the ability, but said they didn’t use it.

RBC, Canada’s largest bank, denied it had access to the messages.

But last week a Facebook spokesperson told The Tyee that RBC did have the ability to read, write and delete private messages by Facebook members using its app between 2013 and 2015.

MP Charlie Angus raised Facebook’s statement to The Tyee with Therrien during a Jan. 31 meeting of the parliamentary Standing Committee on Access to Information, Privacy and Ethics.

“[RBC] said they never had those privileges; they never did that. The Tyee is now reporting that Facebook has told them that RBC had the capacity to read, write and delete private messages of Facebook users who were using the banking app,” said Angus, the committee’s vice-chair. “Have you looked into that? Do you think it's something that requires followup? Should we take RBC's word for it?”

Therrien confirmed his office is investigating.

“We actually received complaints from individuals on whether or not the Royal Bank was violating PIPEDA [The Personal Information Protection and Electronic Documents Act] in some way in receiving information in that way,” he replied.

“That question is the subject of a separate investigation,” said Therrien.

The investigation is separate from investigations into Facebook related to revelations about the practices of Cambridge Analytica and Victoria-based AggregateIQ, Therrien said.

The government told The Tyee it was “not in a position to add further details” due to the act’s rules.  [Tyee]

Read more: Rights + Justice, Media

Share this article

The Tyee is supported by readers like you

Join us and grow independent media in Canada

Facts matter. Get The Tyee's in-depth journalism delivered to your inbox for free.

Tyee Commenting Guidelines

Do not:

  •  Use sexist, classist, racist or homophobic language
  • Libel or defame
  • Bully, threaten, name-call or troll
  • Troll patrol. Instead, downvote, or flag suspect activity
  • Attempt to guess other commenters’ real-life identities


  • Verify facts, debunk rumours
  • Add context and background
  • Spot typos and logical fallacies
  • Highlight reporting blind spots
  • Ignore trolls and flag violations
  • Treat all with respect and curiosity
  • Stay on topic
  • Connect with each other


The Barometer

Tyee Poll: Do You Think a Non-Essential Travel Ban Should Be Enforced in BC?

Take this week's poll