Further to the provision of the Personal Information Protection Act, personal information is kept confidential by The Tyee and will not be sold, traded, released, shared or distributed to any other individuals, organizations or agencies without prior consent or notification.
Measures have been enacted to ensure the integrity of personal information and to protect it from misuse, loss or alteration. All information submitted to The Tyee is only available to employees or sub-contractors who are bound by agreement with The Tyee to keep the information private. Email addresses are only used for the purposes of Tyee-related correspondence or comment moderation.
Use of third parties for contributions and billing information
If you make an online donation via credit card or contribute via chequing account, we won’t store your billing information in our systems. Instead it’s collected and processed by trusted third-party service providers–Stripe, Recurly, and iATS Payments–who either process your one-time gift or store your data securely to be processed on a recurring basis (depending on the frequency you select).
All financial partners we work with are Payment Card Industry Data Security Standard (PCI DSS) compliant and have resources dedicated to maintaining security and confidentiality.
Can I get a refund?
Contributions to The Tyee are non-refundable.
In case an error is made in the amount of a contribution, the payor has 72 hours (three days) to notify The Tyee. All requests for refunds must be made in writing by email to [email protected]. The request should have details of the initial contribution including the date, amount, full name and email of the payor, and the nature of the error.
In case an error is made by The Tyee, full refunds will be issued immediately upon notification of the error.
Please note that the refund policy can be subject to change on a case-by-case basis.
If you have concerns related to your privacy please email us at "privacy" at thetyee dot ca