The Human and Social Development ministry investigated a private job placement office last year after it was discovered the company was billing the government for helping clients even though the clients were “no-shows”.
The HSD office in Prince George raised questions about why WCG International HR Solution's office in the city had already billed the ministry for intake for clients it later described as “intake no-shows”, according to a March 2009 report the Tyee obtained through a freedom of information request.
WCG runs the welfare-to-work program JobWave as well as the Triumph program for people with disabilities. It is a subsidiary of Tucson, Arizona based Providence Service Corporation.
The discrepancy arose because the office was using a two-step intake process, the report found. The office was requiring clients to come for an orientation then return “some time later” for an intake interview, it said.
“The intake fee is billed at the orientation step,” it said. “This practice . . . has resulted in over-billings and delays in identifying clients that should not be accepted into [the B.C. Employment Program].”
The investigators identified $2,800 in overbillings. Also, of the eight intakes they looked at from January and February last year, just one was done within the 21-days allowed under WCG's contract with the government.
The investigators compared the two-step process with what was happening at seven other WCG offices and found the others were completing their intakes in a single step.
WCG's president and CEO, Darlene Bailey, responded to BCEP director Tracy Orr in a May 7, 2009, letter.
“Delivery staff have received additional training on the requirement that the entire intake process needs to be completed prior to either accepting or declining a BCEP client,” Bailey wrote. “Regional management and our quality assurance team will closely monitor to assure that no further examples occur.”
WCG would deduct the amount overbilled from its next invoice for the area, she said.
In August, 2008, WCG lost a contract to deliver the BCEP in the interior, the Tyee reported. Prince George is in the program's northern region. The ministry refused access to records relating to the interior cancellation under the section of the FOI act that prevents disclosures that would be harmful to the financial or economic interests of a public body.
The BCEP program is worth about $35 million a year. A PricewaterhouseCoopers review, the Tyee recently reported, found some 12 percent of the money was paid in situations where the contractors did not meet the documentation requirements.
Andrew MacLeod is The Tyee’s Legislative Bureau Chief in Victoria. Reach him here.
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Gary
2 years ago
Okay
Demand the return of the money and fire the company.
cocean
2 years ago
Triumph and FutureCorp
"I’ve been with Triumph for five months and they have done the sum total of NOTHING. I get one phone call a month where I have to tell the girl I am number ____. It’s always somebody new. The office has always moved. She never knows what’s going on. And her biggest question is: “When’s good for you next month?”
That's a quote from the story of Lucy (p76).
There are major issues with Community Futures too which, when that federal community economic development agency privatized, morphed into FutureCorp. The story told by Anna is typical of the experience (p17f).
These were women desperate to find work and to forge a new future for themselves and their families. All they met was intransigence. Unfortunately, their stories can be duplicated countless times. The people such agencies purportedly exist to help seem only to be helping themselves to government money.
cocean
2 years ago
Correct last sentence above
Last sentence in my comment above should read: "These agencies, that purportedly exist to help the poor, seem only to be helping themselves to government money."
Skywalker
2 years ago
BC must be the new "gold" fields.
Those American companies preying on our government services to the public as a way to get themselves rich must think we Canucks are the dumbest bunch of hayseeds on the earth. You would think that a revelations such as this would result in cancellation of their contracts. But no, it just goes one. Makes you wonder if the foxes haven't taken over the hen house.
circle A
2 years ago
This sleazy ...
breach of trust will continue at an unprecedented scale as long as campbell is in the premiers office cuz thats where the lobbiests and consultants know all it takes is a little grease to make money dreams come true.