Giants of Citizen Media Meet Up
Founders of OhMyNews, Wikipedia compare visions.
Oh Yeon Ho of OhmyNews and Jimmy Wales of Wikipedia created two distinct, highly influential media vehicles intended to unlock the collective wisdom of everyone online. Earlier this month, in Berkeley, California, these two met and discussed their latest projects and critical issues facing citizen media. We'll let you listen in, but first a bit of background on Oh and Wales and their pioneering sites.
Oh Yeon Ho grew up in a tiny Korean village of some 50 households, a village always full of news, as Oh remembers. Each villager was an active participant in community news gathering and delivery. Oh wanted to capture this idea of interactive, participatory citizen journalism in the now-famous motto of OhmyNews: "Every citizen is a reporter."
Among the multitude of online citizen media sites and blogs, OhmyNews is in a category of its own. OhmyNews's army of "guerilla reporters" number about 60,000. Since 2000, these citizen reporters, working with some 60 professional reporters and editors, have substantially influenced Korean society and politics. OhmyNews is even credited with influencing the election of South Korean President Roh Moo-hyun in 2002. (Take a virtual tour of the OhmyNews offices.)
Like Oh, Jimmy "Jimbo" Wales also grew up in a small town, but in Alabama, where he was educated in a small private school run by his mother and grandmother. His books of choice in that one-room school were volumes of the World Book Encyclopedia. Some 20 years later, in 2001, Wales started his groundbreaking experiment to create a free online and open-source encyclopedia that anyone can contribute to and edit.
Within the past six years, Wikipedia has grown to over two million articles in English, which account for about a third of the total. This self-governing, citizen-operated Wiki-world includes 130 languages with at least one thousand articles in each. What excites Wales most is the growth of Wikipedia in the languages of the developing world. He cites, for example, the tremendous growth in languages of India and even in African languages of Swahili and Afrikaans.
Neither Oh nor Wales has made the millions earned by other online entrepreneurs, say of Google or Facebook fame. Personal wealth was never a goal for Oh. Recent investments from the Japanese conglomerate Softbank have been plowed back into a complete overhaul of the website and for a new school for citizen reporters.
Wales says that he makes more money from his public speaking engagements than from his companies. His for-profit-venture is Wikia, whose latest project is the creation of an open-source search engine that would directly compete with Google and Yahoo.
Oh and Wales are driven by differing visions of citizen media.
At heart, Oh is a journalist and social activist. OhmyNews innovations were created to promote journalistic independence and support more diverse and creative story-telling by the public, free from traditional journalistic practice.
While Oh's focus is on the content of news and story-telling, Wales is at core a social scientist who looks into the structure of social interaction and communication. Wales has been cited quoting free-market thinkers Friedrich Hayek and Ayn Rand, and his wiki-projects are studies into those incentives -- social norms and rules -- that facilitate the production of information.
On October 11th, before a packed audience at the University of California at Berkeley's School of Journalism, Oh and Wales engaged in a conversation moderated by Dan Gillmor and Bill Gannon. What follows, at times slightly edited for clarity, is some of what they had to say:
On what they are trying to do next
Oh: "We have started OhmyTV 2.0 which feeds live video webcast 24 hours a day. Now with the launch of OhmyNews E our motto is also that every citizen is an editor. On this DIGG-like platform, our citizen editors can post links to articles with their own commentary and readers can rank the articles and comments.
"Here is the Forest of Citizen Reporters platform which is a community-tagging system. Our new Tag Network platform is linked to other related tags, related OhmyNews articles, related photos and videos, other netizens who have tagged the specific tag and even to editorial notes and commentaries by netizens.
"We have invested into these innovations to create a deeper OhmyNews network and to help our 60,000 citizen reporters interact with each other more vividly and actively."
Wales: "The other project for Wikia is the search engine project. The idea here is a freely licensed search engine, all open-source software, transparent algorithms, strong component of community control, competing directly with the major search engine sites such as Google and Yahoo in building a popular mass-market search engine.
"But the difference is that in a traditional search-engine, the software is proprietary, the algorithms are all secret. You really have no idea how they rank anything and the editorial control is behind closed-doors inside the company.
"So what we're looking at is how to design it so that it's public, open and that the public has many different ways to participate. So the editorial decisions can be verified and audited by the public in many different ways. That's obviously a huge project and everyone thinks it's crazy. Well, think back to 2001, imagine that some guy named Jimbo said: 'Let's open up a website and let everybody edit it and make it the largest encyclopedia in the world.'
Celebrate Media Democracy
Friday is Media Democracy Day. In Vancouver, attend the Media Democracy Fair at SFU Harbour Centre from 4:30 to 7 p.m. Catch a special screening of A Little Bit of So Much Truth and a talk by Saskia Sassen, author of The Global City.
On building communities online
Oh: "To sustain a community, one important practice is education. Not by one-way education, but two-way education. A good education organization for an OMN citizen reporter is the OMN website itself. We have a readers' comment system at the bottom of each article. A very active comment system is part of the everyday life of the OMN community.
"We have other systems to educate and facilitate our citizen reporters. One is off-line education. Our citizen reporters get together every month to share their articles and evaluate each other's articles. And in November, we're opening up a Citizen Reporter School in a small village one hour's drive from Seoul. The school was a deserted primary school and we have a 10-year lease on the school, and we have invested 400,000 dollars and this is a huge investment for us.
"Also we have an online clinic center. You can ask an OhmyNews 'doctor' if you feel that your writing skills should be better. Twelve doctors, two staff reporters and 10 star citizen reporters. So far this was online but starting November, there will be a physical doctor's clinic in the school."
Wales: "The question is whether to spend a lot of time personally to build community or give the community the tools for them to do it themselves. [On Wikipedia], the community has the tools they need to police the site and police themselves. Sometimes that is a great challenge through times of rapid growth. But in many ways, it's like thinking of what you need from a good city government. You don't want to run everything that everyone is doing, but you want to provide a certain social infrastructure or legal framework. When can you be banned from the community? When can you be penalized in some way? What are the reward mechanisms?
"For a long time, the Internet had the reputation of being a very hostile place with bunch of flame wars. But it turns out that most people really want an environment where there is free debate, open dissent but in a respectful way. You can't get banned for disagreeing with someone, but at the same time, you can't endlessly troll and cause trouble without getting kicked out. And that kind of balance has to be achieved socially."
On cultural differences, kindness and credibility
Wales: "A lot of the social ethics involved in being a good online collaborator or good Wikipedian are pretty universal. Trying to be kind and helpful to others. Don't be abusive and mean. In terms of detailed policies though, it can vary substantially from community to community.
"For example, in many languages there's an arbitration community to hear disputes. But in the German Wikipedia, which is the second largest after English, they've never had that. They have public voting on who's getting banned which I think would lead to killings in English Wikipedia but it seems to work for them.
"But there are other social norms and customs that are unique to different cultures. But there has been no conclusive research, to my satisfaction. The Japanese Wikipedians report about themselves that they're much more likely to discuss something endlessly on the talk page, find a consensus and someone will change the article. Whereas in the English Wikipedia, someone will change the article and fight about it. But it's not clear if that's true.
"Statistically speaking, the number of edits to the talk space and the article space are about the same in Japanese and English. Of course their claim is not about the total number of discussions but is about the time-ordering. But that may be a stereotype that the Japanese have about themselves."
Oh: "It's been a year since the launch of OhmyNews Japan, and the influence of OhmyNews Japan in the Japanese media market is below our expectation.
"[We note] a difference between the citizens' attitudes. Koreans are very willing to voice their opinion because they believe that social and political issues affect them individually. For example, every Korean young man has to serve in the military so defense issues and the military system affect them personally. In contrast, there is no conscription in Japan.
"Korean citizen reporters are not reluctant to see even negative comments on their articles, but Japanese citizen reporters are very sensitive to critical comments and decide not to join OhmyNews because of the readers' comment system.
"Another issue is the national identification number. We request Korean citizen reporters to register with their national identification number and it allows us to fact-check their articles much more easily. But there is no such system in Japan and so we cannot contact our Japanese citizen reporters. This goes to the issue of credibility."
Wales: "We see similar issues in Wikipedia. Japanese Wikipedia has a dramatically higher number of people who prefer to edit without even logging in. They want to participate completely anonymously. And that percentage is three times the number of any other country."
On sustaining citizen media
Wales: "Intellectual property law is bit of a mess everywhere. In general, there were some bad laws passed and there has been bit of a holding pattern for sometime. I feel like the tide has turned in a favourable way. As an example, Italy has just changed their law on the right of panorama. If you're outside and happen to take a photo of a billboard with a copyrighted image, is that a derivative work and you need to get permission or can you just take that photo and distribute it? They allow right of panorama now.
"And in the debates, Wikipedia was mentioned as an example of the reasons why this is important. Ordinary people are doing the journalistic work and so the kinds of issues that might not have restricted professional journalists, ordinary people are bumping into it all the time now."
Oh: "Sustainability became a big issue for us. After OhmyNews, there has been huge growth of small news sites and portal sites and there is much more competition. In South Korea, the portal site news is the main source of news for Korean youth. The portal site news is not linked to the independent news site. That is a big problem. That's why we innovate to give a unique colour to OhmyNews in order to attract netizens. We have to keep innovating.
"Another obstacle is money management. We do pay our citizen reporters. If they write a headlining article they are paid about fifty dollars. Also, we have a tip jar system. They can receive tips from the readers through Internet banking or mobile phone payments. One tip-record is a professor who received in tips, the equivalent of an average Korean annual salary."
Dan Gillmor: "This is a real innovation. This is the first example of a tip jar where the payments go to citizen journalists. No one's getting rich on this, but it says [their work] has value."
Oh: "About 70 per cent of our revenue comes from advertising, but only 20 per cent is content related. We sell our news to other news sites. And ten per cent is from education-related events. But I hope this will change to 50-50 where at least half comes from content-related revenue. Reader-related income should be more than advertising.
"From the beginning, in Internet space, news is considered free. But managing a news organization is not free. That is a big contradiction. In order to sustain independent Internet news, we have to create a culture where we, the readers, pay for good articles.
"Without making this kind of culture, independent news organizations will not survive. Only the big portal sites, or big conglomerate websites will remain. Then we lose diversity and creativity."
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