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Update on Tyee Comments
Some tweaks, some winners -- and your opinion invited.
Tyee comment forum moderator, Geoff D'Auria. Photo by Vanessa Richmond.
With two months under our belt and with 300 new people contributing their comments to The Tyee’s pages, now seems a good time to check in on our comment forum experiment. Plus, we made a couple small tweaks to the system that might interest you.
First the tweaks...
Today we removed the expand/contract option from the All Comments tab. (Was that a cheer I just heard?) It was one of the top two issues people complained about. The other was the speed of the system. Turns out, they’re related issues.
When you clicked either expand or contract, the system reloaded the page, sending you first to the top and then back to your location in the comments thread. In some cases, depending on the speed of your Internet connection and the number of comments in the thread, this took more than a few moments. And in Internet time, a “few moments” often equals “too long to wait, there must be something wrong.”
So, by removing the feature, we solve the usability issue and the speed problem. But this doesn’t mean it’s gone for good.
You see, the original goal behind the expand/contract option was to allow you to quickly scan the comments thread. We still think this might be a worthwhile tool. But we need more of your feedback to help decide the matter. If you have a moment, please take this quick survey to help us decide.
No more blue ribbons
We also heard some of you complain about the “Best Comment” label in the All Comments thread. We agree. It can feel like an intrusion on the thread, which wasn’t what we intended. It’s now gone.
We will, however, be keeping the Best Comments thread, which many of you have said you enjoy and appreciate for the more succinct and on-topic selection of reader views it provides. More about Best Comments later.
We also made some other small changes and are considering a few more. So, if you have time, please do give us your feedback.
Reclaiming the echo chamber
And the winners are...
When we launched this experiment, we promised to reward five new commenters copies of The 100 Mile Diet -- A Year of Local Eating, signed by authors J.B. MacKinnon and Alisa Smith.
Here are the usernames of the winners:
- dcgreig
- Mike P
- TallNeil
- Percival
- mdmealey
Congratulations!
One of the main goals of this experiment was to change the tone of the debate, to reclaim the space for those who want to have truly constructive and informative discussions. It’s an ongoing experiment, but we think we’re getting there.
And the thanks for that go to you. Although we’re now putting more time into moderating the forum, the fact is we can have more than 20 stories open for comment at any given time, and we can’t be everywhere at once.
So that means you are the ones who are demanding a higher tone from each other. You are the ones refusing to engage with those who are here just to stir the pot. You are the ones demanding substantive comments, and even references, from each other. And you are the ones who are reporting offensive behaviour with the “Suggest as Offensive” option.
So, again, thanks for that.
Some inoffensive words about offensive words
Speaking of offensive comments, we should explain a bit about what we consider offensive. There have been times when a number of people reported a comment as offensive when it was actually just an opposing point of view.
A good example was the Top 10 reasons Canada should merge with the USA comment that appeared after Murray Dobbin’s story about deep integration with the United States.
Many found the idea of Canada integrating with the United States offensive and reported it as such using the Suggest as Offensive option. Many of us here at The Tyee also oppose the idea of a merger, but for us to censor a comment simply because it represents a contrary point of view is offensive to the very idea of a forum. To paraphrase the old adage: if you believe in free speech, you have to defend those opinions that are contrary to your own.
On guard for trolls
That said, as we all know, freedom of speech has its limits. In our context, the limit is racist, sexist, homophobic and libellous content. In addition, we try to spot and curtail the activities of trolls. A troll is someone who regularly makes unsubstantiated and inflammatory comments that don’t seem to add to the debate. The intent, on the contrary, is to sidetrack the debate for some kind of personal thrill. The result is a thread that spirals into the inane. If we notice this kind of pattern, we will act on it.
But as you might imagine, it’s not an exact science. Although this conversation is mediated through circuits and silicon bits, we’re actually human. We do make mistakes and there will be times when we are inconsistent. We’re hoping you forgive us our inconsistencies and continue to help us with this experiment (but do keep us accountable).
Generally speaking, though, know that we deliberate over each intervention and try to use a light touch. We believe it better to have borderline opinions appear uncensored so that they can be exposed to the rigorous light of your reasoned arguments.
Dont Forget!
Click here to take our survey about the comments forum!
A short comment about best comments
Some, too, have wondered about our criteria for the Best Comments thread. It’s pretty simple. To be a “best comment,” a comment needs to be on topic, without personal insults or racist or sexist remarks, and convey some information. We also tend to assign “best comment” to no more than three comments by the same person on the same story, to encourage a diversity of views. We may not be perfectly consistent, but these are the ideas that are guiding us.
So, again, thanks for your patience and your help. And please continue to keep us, our writers and each other accountable. And don’t forget to take our survey! ![]()




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skeptikool
4 years ago
Relatively new, so tweak away
Being a relatively new medium, I believe constant examination, and adjustment as necessary, to be desirable and probably essential to its success.
Greatest improvement will be brought about, I believe, by examining ourselves and how we react to others in our exchanges.
A poster is not necessarily a troll because he/she strongly presents an opposite, or alternate, view to that popularly held.
phillipadsmith
4 years ago
Thanks for the update Geoff.
Thanks for the update Geoff. Very helpful to hear how the whole experiment is going. Please keep us updated.
G West
4 years ago
Kudos
Thanks for getting rid of the 'expand/contract' option.
I still think there are better ways to flag comments than the default 'Best Comments' mode. It obviously confuses new users and anyone signing in from another location
Almost daily I see posts from users who can't figure out 'where' their words have gone...and encounter repeat posts from users who obviously had the same problem. Just not very user-friendly.
Further, as you yourself observed the other night relative to a debate between Frank and Murdock - the best discussions and arguments are frequently a little (sometimes a lot) off topic anyway – that’s a good reason NOT to hide them by default, in my view.
Provide a little flag to categorize a comment if you must but don't take on the task of segregating what an editor 'thinks' is a best comment.
The 'flag as offensive' protocol is excellent and I've been pleased to observe how quickly you and David have stepped in to remove offensive and personal references. And I’m sure the writers appreciate the way you’ve defended them from personal attacks as well.
Thanks. And thanks for the opportunity to comment.
skeptikool
4 years ago
Globe and Mail article worth look-see
Though less on the technical side than on message board behaviour, I do believe a Globe and Mail article to have been quite on topic. I think it unforunate that it was "buried" in Technology since it was much about human interaction:
Owning up to their lowest by IVOR TOSSELL
I believe the whole article may still be viewed. I felt compelled to respond:
Many Web message board users are not slow to claim superiority over other media, but I find this electronic medium rife with hypocrisy and that claim, at times, difficult to stomach.
A groupthink exists and may even be encouraged by poor, board moderation. Ganging up and smear is an all-too-frequent activity by many less interested in dialogue than waiting to pounce.
When a poster queried a lack of posts to the board, another poster noted, at a previous logging-on, that six of the first seven thread titles related to Rainbow Room issues (GLBT issues) and that, though not bothered by this himself, a visitor, and potential poster, even recognizing a gay-friendly board, might consider this disproportion a little too "in-yer-face".
This was followed by a swarming, a suggestion of homophobia and a banning from the board. Even the probable author of those six threads wondered whether he was, perhaps, making the board too "faggy".
There is no shortage of kangaroo courts within the medium.
Posted 06/08/07 at 5:09 PM EDT |
The Red Whore
4 years ago
There are comments now?
I hadn't noticed!
skeptikool
4 years ago
Suggested addition
Suggest as idiotic [ Suggest as offensive [ Recommend as a best comment [ Help
ov
4 years ago
what's liable
Speed is related to the number of comments that are displayed, and it would be nice if the software kept track of what each person has seen and only displayed what was new rather than the entire page.
I would like to see an article on liable, what it is exactly, if public figures and especially politicians are in an exempt category, etc. Mainly I would like to know whether the comment moderating, as well as the existing liable laws, are legitimate or if they are part of the creeping censorship to control non-gatekeeper originated opinions.
Chris H
4 years ago
Congratulations.
I really have to congratulate The Tyee for the changes. The level of debate has risen dramatically, and I have noticed that those who can nolonger make insulting and offensive comments have either toned it down or given up posting here. The increased vigilence by The Tyee staff is obviously one of the changes that has made the biggest difference. Keep up the good work. Currently, I can't find any media in BC that can compete with the The Tyee. I look forward to the day you expand The Tyee to a full service, on-line newspaper. I'd pay a monthly fee for that!
Romeogolf
4 years ago
Re: what's liable
ov, I believe you mean libel. From Merriam-Webster:
1 a : a written statement in which a plaintiff in certain courts sets forth the cause of action or the relief sought b archaic : a handbill especially attacking or defaming someone
2 a : a written or oral defamatory statement or representation that conveys an unjustly unfavorable impression b (1) : a statement or representation published without just cause and tending to expose another to public contempt (2) : defamation of a person by written or representational means (3) : the publication of blasphemous, treasonable, seditious, or obscene writings or pictures (4) : the act, tort, or crime of publishing such a libel
apollyon
4 years ago
Slashdot
I'd like to see the Tyee adopt a Slashdot style user-rated system for comments. They can also maintain moderator's privilge of course.
That way we can see the best comments float to the top democratically and not because certain people think it should. Furthermore, I find slashdot's single thread view efficient. It uses thresholds to control display of posts marked down for trolling or poor commenting.
I think this would merge the Tyee's need for comment moderation and democratic decision-making of their audience.
PS. For those who don't know slashdot see www.slashdot.com. I am sure their comment moderation system is widely used.
ov
4 years ago
Romeogolf
You are absolutely correct, libel is the word that I should have used.
liable is something else, though it may be related.
Frank
4 years ago
Oh man
Might as well just shoot me, the bar is too high.
skeptikool
4 years ago
Experimental basis, perhaps?
It would be no small "tweaking" but might be tried on an experimental basis. I'm thinking of a continuing "open topic" thread.
In addition to Tyee's many excellent articles on which to comment, commentary is begged on other issues of the day. For example, on scanning the editorials, today, of two B.C. newspapers, I came upon this:
Too bad the hippie generation has turned into a bunch of hypocrites
excerpt:
Would the discussion of such an issue detract from The Tyee? I don't think so.
What do others feel?
Adamwest
4 years ago
Is it true that you banned a
Is it true that you banned a poster for using the word 'leftie'? If so, how do you justify such an action when others are throwing 'neo-con' and 'neo-fascist' around when referring to the right?
Geoff
4 years ago
No, it's not true, Adamwest.
I just asked around the office and no one seems to know what you are referring to.
We've never banned a poster for simply using the word "leftie." In fact, you'll find that many threads have pointed and generalized criticisms of the left as well as the right (though probably more so of the right, granted).
That said, if someone is here just to name-call -- whether the name-calling is aimed at the right or the left -- we'll probably (in time) a) warn that commenter to avoid the name-calling and, if it continues, b) ban that commenter.
Geoff.
nightbloom
4 years ago
I've noticed an improvement
I've noticed an improvement in quality of posts, but a marked decrease in volume and variety. But over all the new rules make people work harder and reflect before they write, which is a good thing.
The list of 'sins' described in the article above is a little selective. Part of the problem was lax moderating on the threads. This allowed for plenty of personality, but also permitted an accumulation of animosity which could be hard to shake, even with the best of intentions. The 'troll' problem didn't have to happen, and The Tyee has itself to blame for that one. I think a few good but overly-intense commenters could have been kept in the fold if they'd been shown where the line was earlier in their participation. The new 'best practices' here will nip that in the bud, although it means the old full-contact free-for-alls are a thing of the past.
I have reservations that the 'best comments' can be used too selectively (for reasons other than quality), but I'm reserving judgment. You're actually creating two separate conversations. An alternate way of doing it could be to change the background colour of 'best comments' so that they stand out as the reader scrolls down. It's actually quicker than flipping back and forth. That way you still have a unified thread, and are still permitting people the right-of-reply (that other people will see).
skeptikool
4 years ago
We're together on that, nightbloom
I'm able to sort and am not scroll-challenged. We have at hand a most awesome tool of communication, yet there seems an unhealthy obsession, by some, toward an ignore function that may border on counselling to do so.
If the post is libellous or, in other ways, does not meet the accepted standards, surely the poster may be asked to edit what offends - or the post may be removed - in which case the author may choose to post an "improved" message.
ME2
4 years ago
open topic
I think Skeptikool's idea of an "Open Topic" thread is a good one. And it could result in an occasional fun-time free-for-all.
skeptikool
4 years ago
Look around you
Three days late, but thank you for that, ME2.
Look around you. It might also reduce the weekend death that the board seems prone to.
G West
4 years ago
Good point
Unfortunately I think the suggestion has been made at least two or three times heretofore - to no evident interest. The weekends are a wasteland.
skeptikool
4 years ago
The "as-an-aside" time, perhaps.
It's been interesting but, as an aside, a news item today refers to Vancouver police vehicles displaying Support the troops decals.
Since these vehicles are the property of Vancouver's taxpayers, I believe this would entitle any, who felt so inclined, to attach an accompanying message: Bring them home.
G West
4 years ago
couldn't agree more, skeptikool
There's an interesting long disquisition about the screw-ups in Afghanistan by the Bush White House (without considering which one can't understand our own problems with still being there) that I'd hate for anyone who thinks we're getting somewhere to not read.
Here's the link, which should be live for a week:
http://www.nytimes.com/2007/08/12/world/asia/12afghan.html?hp
The title is: How a 'Good War' in Afghanistan Went Bad
I think it's worth taking the time to read it, and, as you pointed out, there's nothin' happening here.
skeptikool
4 years ago
Whew! That was a lot of reading.
This excerpted from page 7:
An extremely long article without mention of a civilian death toll. Makes one wonder whether more than a few feel that it's of little importance since God really will sort them out.
Jack's
4 years ago
last frontier of free speech?
The Tyee at one time was fun to write comments to. When it started strict editing and barring comments and regular commentors from Tyee, that's when it lost its zeal and its fun.
No doubt your story contributors can be sued for writing untruths (under the auspices of Tyee) but should commentors be barred for stating what they believe?
Blogs are the last frontier of free speech however Tyee has knuckled under to forces that control media in general.
lynn
4 years ago
Joie de vivre -where art thou?
Right on, Skeptikool. I very much like your suggestion of an Open Thread, too...I think Frank would concur as he has mentioned this a number of times as well.
Much agree, Jack's...a sense of fun is serious stuff. Ask any good teacher how a child most effectively learns...how a sense of play and joy in things is one of the most compelling tools for communication. Not to mention the powerful draw it has.
This sentiment has been expressed so many times here by a number of us - to no avail it seems. I just finally give up on it being heard.
The Tyee's new restrictive approach to commentary has been successful no doubt. To a fault. Some of the best voices now gone.
The "best comments" versus "all comments" Great Divide creates a sort of class system of commentary.
Not everyone shares the same idea of what a best comment is...which is what real dialogue is all about...sometimes what looks meaningless and off-track can lead right to the heart of things. The more circuitous (and often more interesting) route sometimes results in a more valuable journey.
Not much joy in Mudville anymore... which is a shame....because in the past The once fiesty Tyee has shown itself many times to be in an admirable league of it's own.
G West
4 years ago
Thank you Lynn
Elegantly and poetically put, as always. So nice to have you back...